These terms govern your use of Maxults services. Please read them carefully before engaging us.
These Terms & Conditions apply to services provided by Matchmeup Ltd, trading as Maxults, a company registered in England and Wales (Company No. 07938629). VAT registration number: GB129504614. Our registered office is 9 Commerce Road, Lynchwood, Peterborough PE2 6LR.
References to "we", "us" or "our" refer to Matchmeup Ltd t/a Maxults. References to "you" or "the client" refer to the individual or business purchasing our services.
We provide the following services:
The exact scope of services will be agreed in writing before work commences. Any services not explicitly agreed in writing are not included.
Pay Monthly Website Packages have a minimum term of 24 months from the date the website goes live. After the initial 24-month term, contracts roll monthly and can be cancelled with 30 days' written notice.
Google Ads management is a monthly rolling contract cancellable with 30 days' written notice at any time.
One-off website payments carry no ongoing contract commitment once the website has been delivered and payment made in full.
A contract is formed when you accept our written proposal and pay any applicable setup fee. We will confirm acceptance by email.
Monthly fees are invoiced in advance and are due within 7 days of the invoice date. A setup fee is charged at the time of signing and is non-refundable.
A deposit of 50% is required before work commences. The remaining 50% is due upon completion, before the website goes live.
Monthly management fees are invoiced in advance and due within 7 days. Your Google ad spend is paid directly by you to Google and is entirely separate from our management fee.
We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may also suspend services for accounts more than 14 days overdue.
If you wish to cancel a pay monthly contract during the initial 24-month term, you will be liable for all remaining monthly payments for the full term. There is no early exit unless agreed in writing by us.
After the initial term, cancellation requires 30 days' written notice sent to [email protected]. No refunds are given for any partial months already paid.
We reserve the right to terminate a contract immediately if you breach these terms, fail to pay, or engage in behaviour that is abusive, fraudulent or unlawful.
You agree to:
Delays caused by the client will not constitute a breach by us and may result in revised delivery timescales.
Upon receipt of full payment, ownership of the website design and code passes to you. We retain the right to display the work in our portfolio unless you request otherwise in writing.
Any content you provide to us (text, images, logos etc.) remains your intellectual property. You warrant that you own or have rights to all such materials.
We retain all rights to our own tools, frameworks and methodologies used in creating your website.
Where hosting is included in your package, we will use reasonable endeavours to maintain uptime. Planned maintenance will be carried out outside business hours where possible. Our Service Level Agreement (SLA) sets out specific uptime commitments.
We are not liable for downtime caused by events outside our reasonable control, including but not limited to: third-party outages, DDoS attacks, or force majeure events.
We manage Google Ads campaigns on your behalf. You retain full ownership of your Google Ads account. We do not accept responsibility for changes made to your account by you or any third party without our knowledge.
Results from Google Ads campaigns cannot be guaranteed. We will use professional judgement and best practices to maximise performance, but actual results depend on many factors outside our control including market competition, seasonality and your budget.
To the fullest extent permitted by law, our total liability to you for any loss or damage arising from our services shall not exceed the total amount paid by you to us in the three months preceding the claim.
We are not liable for any indirect, consequential, or loss of profit damages.
We may update these terms from time to time. We will notify you of any significant changes by email. Your continued use of our services after changes take effect constitutes your acceptance of the updated terms.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any queries regarding these terms, please contact us at [email protected] or call 07849 599 933.
Matchmeup Ltd, 9 Commerce Road, Lynchwood, Peterborough PE2 6LR